KYC: a step towards minimizing fraud risk in microfinance institutions
Each year in November, the global community marks International Fraud Awareness Week, a campaign aimed at raising awareness of fraud risks across various sectors. This campaign also encourages proactive efforts in the prevention, detection, and mitigation of fraud risks.
For the banking industry, particularly Microfinance Institutions (MFIs), this week is a key opportunity to emphasize the importance of vigilance against fraud, which is quite common in this sector
A focus on KYC amid regulatory shifts
Microfinance Institutions (MFIs) play a vital role in providing financial access to communities, especially those in suburban and rural areas that are largely underserved by commercial banks. However, this sector faces a relatively high risk of fraud due to operational complexities and limited human resources. To address this, implementing robust Know Your Customer (KYC) procedures is essential in minimizing fraud risks.
Dr. Eky Amrullah, Chief Operating Officer (COO) of PT Nusantara Bina Artha, the holding company of BPR Nusumma Group, shares his insights on implementing KYC practices amidst evolving regulatory landscapes. BPR Nusumma Group, also known as Nusumma Bank, provides banking services to Micro, Small, and Medium Enterprises (MSMEs) as well as the wider community..
What is KYC
Know Your Customer, or KYC, is a series of processes and policies adopted by financial institutions, including Microfinance Institutions (MFIs), to identify and verify the identities of prospective clients. This approach helps prevent the misuse of financial services by unauthorized individuals or those involved in fraud or other criminal activities.
How is KYC implemented in MFIs
As an MFI, Nusumma Bank implements KYC guidelines that align with applicable regulations, ensuring client protection while safeguarding the institution’s reputation.
Dr. Eky explains, “For clients seeking loans, we apply the 5Cs guideline: Character, Capacity, Capital, Cashflow, and Collateral. This process involves a thorough assessment of factors such as the client’s character and ability to repay the loan. For instance, for a working capital loan of IDR 100 million, clients are expected to have personal funds covering 40 percent of the loan amount.”
In addition to assessing financial aspects, Nusumma Bank also conducts on-site visits to evaluate the real conditions of prospective clients. This process is further supported by checking credit scores through the Financial Services Authority (OJK), which helps financial institutions assess a client’s credit history and mitigate the risk of bad loans.
To strengthen the KYC process, Nusumma Bank implements a multi-layered system with distinct roles: maker, checker, verifier, and approver. The process begins with customer service, which performs an initial verification of client data. This data is then reviewed by higher-level personnel, such as credit administrators or operational managers, to ensure accuracy and full compliance with established procedures.
Light KYC approach and a positive client experience
One challenge faced by banking institutions is balancing KYC compliance with providing a positive client experience. Nusumma Bank recognizes that overly stringent verification processes can create inconvenience for clients, who may feel burdened by lengthy document requests and forms.
To address this, Nusumma Bank leverages technology through a mobile-based loan origination system, NusummaGO, and adopts a simplified KYC approach. This light KYC process focuses on verifying only essential information, such as the client’s personal details and credit score.
Dr. Eky added, “We begin by verifying the most essential data, such as the client’s name, local ID number, home address, and credit score. If the results are favorable, we proceed to the next steps.” This approach ensures a faster, more efficient verification process while maintaining safety and regulatory compliance.
PEP check and global sanctions
In addition to implementing light KYC, financial institutions can further optimize the KYC process by screening for Politically Exposed Persons (PEPs) and checking global sanctions list. These checks are essential for ensuring compliance, protecting the company’s reputation, and minimizing the risk of involvement in illegal activities or violations of international regulations.
PEP and global sanctions checks are typically performed through platforms that enable real-time, automated compliance checks. Platforms like Aranea allow financial institutions to efficiently conduct large-scale searches.
The combination of stringent KYC procedures, technological support, a light KYC approach, and PEP and global sanctions checks creates a strong foundation for protecting Microfinance Institutions from fraud risks. These measures also ensure regulatory compliance while maintaining client convenience.